Southbank Style Co – Returns & Refund Policy

At Southbank Style Co, we want every purchase to be the perfect fit. If something isn't quite right with your order, we're here to help with a straightforward, fair and hassle-free returns process.

✅ Eligibility for Returns & Refunds

You may request a return or refund within 14 calendar days of receiving your order if:

• You contact us within this period

• The item is unused, unworn (where applicable), and in its original packaging

• The item arrived damaged, defective, or incorrect

🚫 Non-Returnable Items

Unfortunately, we cannot accept returns for:

• Items that have been used, worn, washed, or altered after delivery

• Items returned without their original packaging where packaging is required for protection

• Personalised or custom-made items

• Sale or heavily discounted items

• Items clearly marked as non-returnable at the time of purchase

📝 How to Request a Return

To start a return, please contact our customer support team and provide:

• Your order number

• A brief description of the issue

• Clear photographs of the item and packaging (if applicable)

Once we have reviewed your request, we will guide you through the next steps.

🔄 Returns & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional information if required.

2. Return Instructions

Once your return has been approved, you will receive:

• Detailed return instructions

• The return address

📧 Email: support@southbankstyleco.com

📦 Return shipping costs are the responsibility of the customer unless the item was faulty, damaged, or incorrectly supplied.

3. Refund Processing

Once the returned item has been received and inspected:

• Your refund will be issued to the original payment method used for the purchase.

• Please allow 5–7 business days for the refund to appear in your account, depending on your payment provider.

📌 Important Information

• All returns must be approved before being sent back.

• Items must be returned in their original condition and original packaging.

• Shipping costs are non-refundable unless the item was faulty, damaged, or supplied incorrectly.

• Returns showing signs of use, damage, moisture exposure, or improper handling may be refused.

• Excessive or abusive return activity may result in future returns being declined.

💬 Need Assistance?

We're always happy to help.

Please visit our Contact Us page or email us at support@southbankstyleco.com, and we'll do our best to ensure your shopping experience with Southbank Style Co remains smooth and enjoyable.